The Role

To manage all site technical service requirements, including maintenance of the Quality Management System (QMS), customer and certification compliance requirements, ownership of customer portals and all relevant customer compliance standards and procedures .

A key part of the job role shall be the maintenance of the above standards to the standard required by includes BRCGS, customer accreditation. supplier approval (RM), and other 3rd party audits required by the business or its customers/agents.

Duties

• Ensure that raw materials and products are managed effectively so that products are manufactured legally and safely, in compliance with customer and internal company specifications and standards.
• Deputise for TM and attend management meetings. review results and produce KPI reports
• Assist with the technical requirements for NPD and quality improvement projects. This includes all microbiological, chemical nutritional requirements for both customer-based systems (PORTALS) and internal product specifications
• Use the process of Root Cause Analysis (RCA) & Corrective Action (CA) to reduce levels of customer complaints, product & procedural non-conformity, within the manufacturing process. Compile and update all reports to track progress.
• Help control and monitoring of all wastage and update site environmental controls
• Become a key member of the HACCP Team and manage the required FS document control
• Manage the Internal Auditing schedule to ensure all IA’s audits are completed to schedule Conduct audits when required. Identify and follow up activities for improvement.
• Ensure all procedures and technical records are kept to date and issued
• Specifications & Labelling: Create internal and customer specifications upon product development and keep all specifications up to date, amend it when changes are required and communicate to relevant staff to communicate to customers. Ensure labelling is correct and meet legal requirements.
• Services Approval Management: Ensure all suppliers and contractors used are approved according to internal procedures and meeting BRC/Customer requirements previously use. Ensure all ingredients, packaging, consumables and chemicals are approved according to internal procedures and meeting BRC/Customer requirements previously use.
• Documentation: Ensure all documents are up to date and in conformance with BRC and customer requirements. Ensure the document is kept up to date.
• KPI’s: Appraise/review performances set as KPI’s on management meetings. Agree objectives and review results using established procedures. Provide required reports and statistics to enable proper decisions to be made regarding KPI’s.
• Best Practices: Enable best practices to be extended across the business. Liaise with other managers with a view to improve existing best practices.
• Motivation and Development: Contribute food excellence culture of enhancing motivation and improving the overall competence and effectiveness of staff considering individually needs and working towards a happy environment. Help ensure staff are resourced efficiently. Ensure staff are wearing suitable protective clothing, hairnets and no jewellery. Ensure staff follow and stick to the recipes. Ensures staff are trained on all machinery and processes. Ensures that staff members who have been delegated tasks are carrying those tasks to the required standard.
• Staff Management: Assist TM to ensure adequate management and that induction/training is given to staff. Assist on the decision of appropriate disciplinary actions and regular appraisals.
• Job holder may be required to perform other duties as specified by the TM or MD. The Key Tasks detailed with this Job Description are not intended to represent an exhaustive list of the duties that the job holder may be required to undertake.