The company designs and manufactures hi-tech capital equipment for worldwide export with a head office in the UK and two overseas offices. A vacancy has arisen for an Inside Sales Coordinator to act as a key point of contact between customers and the Company to facilitate the placing and processing of customer orders ensuring customer needs are met effectively and within timescales.

Principal Accountabilities:

• Act as a primary point of contact within the sales team for customers’ incoming enquires.
• Maintain contact with customers, particularly key accounts, by telephone and email to enable good working relationships.
• To gather, record and process information on customer requirements to generate service and spare parts quotations.
• Coordinate and pass information to other team members as required, to enable customer requirements to be analysed and responded to correctly, including liaising with Customer Services to understand the availability of resources and parts.
• Maintain a clear picture of all concurrent customer enquiries and requirements and to manage these to ensure they are followed through and responded to in an efficient and timely manner.
• Monitor all outstanding quotations and systematically follow up on these to expedite the receipt of orders.
• Update and maintain the quote log and enter data and sales leads into the CRM system, generating reports and forecasts when required.
• Process customer orders through to completion including managing any adjustments; set up contract reviews and generate the paperwork for service and finance departments.
• During the quotation process to check inventory levels and follow up with Purchasing if parts are not available.
• Managing sales returns, processing and monitoring credit sales orders, including liaising with other departments and customers as necessary.
• Support our two overseas offices; processing and administration of paperwork for quotes and sales orders and general CRM enquires. Set up prices, parts etc. as required.
• Working with Finance to resolve problems with monies/inventory/shipping against sales orders.
• To assist set up, maintain and improve company processes, procedures and systems and undertake general duties, including telephone answering, receptionist duties and other support tasks as required.
• To undertake any other tasks that are within the capability of the job holder.

Job Specific Skills / Personal Qualities:

The job holder, under the guidance of the Director of Sales & Marketing, will have prime responsibility for ensuring customers are fully satisfied in relation to their requirements for the provision of quotations and placement of orders for spare parts and services.

• Strong written and verbal communication skills are essential to engage with internal and external contacts.
• Accuracy and a high level of attention to detail with proven ability to organise multiple tasks and plan own time to meet deadlines.
• A positive attitude and the ability to work effectively both within a team and independently.
• Competent user of Microsoft applications including Word, Excel and Outlook.
• Previous experience in a similar role is desirable.