Summary

Principal Accountabilities:
To carry out all tasks and projects within the scope of the role including:

IT First Line Support:

• Support 70 staff with any IT related queries / issues in a professional and timely manner.
• Liaise with 3rd party support companies to assist in solutions when required.
• Maintain the internal helpdesk (Fresh Desk) with meaningful threads and solutions.
• Report weekly helpdesk KPIs to enable informed decision-making.
• Contribute to supporting / creating user documentation.

Maintain IT Audits:

• Carry out monthly IT maintenance and audits.
• Include but not limited to PC, software licences, user access and DR audits.
• Maintain and Improve Cyber Security & DR:
• Monitor and maintain patch management.
• Monitor and maintain anti-virus standards.
• Assist in obtaining and maintaining cyber security certifications.

Assist / Own IT Projects:

• Assist and contribute towards key IT projects.
• Own and drive forward IT Initiatives.

To undertake any other tasks that are within the capability of the job holder.

Experience / Personal Qualities:
The role holder, under the guidance of the IT Manager, will have prime responsibility for providing first line support to staff across the company, working collaboratively with teams and 3rd party suppliers, requiring effective time management and control of multiple tasks. The ideal candidate will be qualified to a minimum of HND or preferably degree level in IT / Computer Science.

• Competent user of Microsoft 365 (Office, Teams, SharePoint).
• Windows 10
• IT Helpdesk experience.
• Basic understanding of firewalls, networks, switches and patch-panels.
• Strong written and verbal communication skills are essential to engage with internal and external contacts.
• Accuracy and a high level of attention to detail with proven ability to plan own time to meet deadlines.
• A positive attitude and the ability to work effectively both within a team and independently.

JK Recruitment

Please be aware that we receive a high volume of interest for each of our roles and we cannot guarantee we will be in touch if you are not shortlisted for the position. At JK Recruitment we aim to provide the best possible opportunity to take your career forward, we will be in touch within the next seven days if your application is successful. Please continue to visit the website to keep up to date with further vacancies. We regret that this client is not prepared to sponsor work permit or work permit transfer applications. Candidates must be able to prove their eligibility to work in the UK