A vacancy has arisen for a Field Service Engineer to provide engineering support to customers worldwide. This will involve fault diagnosis, preventative maintenance, system repair, customer training, installation and a variety of other technical support activities.  The company designs and manufactures hi-tech capital equipment for worldwide export with a head office in the UK and two overseas offices.

1. Principal Accountabilities:

• Provide customers with on-site repair and maintenance support.
• Provide customers with telephone technical and fault finding support.
• Deliver customer training as required.
• Carry out installations from planning through to customer acceptance.
• Ensure that on-site and office based customer files are kept up to date, including service records and any other documentation.
• Identify opportunities for improvement. This to include product design and business process improvements.
• Work with the Sales Management Team to identify and develop sales opportunities.
• Provide support to the Product Engineers and Engineering group. This can include support with build, test and validation as required.
• Act as a team player by willingly helping in any area of the business in support of customers, suppliers, or colleagues.

2. Education / Qualifications and Experience:

The job holder will have full and direct responsibility when in customer facing situations either at the customer’s site or via telephone trouble shooting; this will often require clear thinking and action while operating in pressurised situations. The ideal candidate will hold a technical qualification in Electronic or Electrical engineering along with a broad engineering knowledge consistent with the need to diagnose faults, repair, maintain, promote, operate and train customers.

3. Job Specific Skills / Personal Qualities

• Experience of mechanical systems, machine tools and optical or laser technologies would be an advantage.
• A clean driving licence and the willingness and ability to travel internationally extensively in response to customer needs are essential.

• Strong written and verbal communication skills to engage with internal and external contacts.
• Accuracy and a high level of attention to detail with proven ability to multi-task, organise and plan own time to prioritise activities in line with customer and business needs.
• Ability to analyse complex problems by breaking them down into components and identifying the key/underlying issues. A systematic approach resulting in timely and effective resolution of technical problems.