{"id":2299,"date":"2022-03-07T12:07:01","date_gmt":"2022-03-07T12:07:01","guid":{"rendered":"https:\/\/jkrecruit.co.uk\/?p=2299"},"modified":"2022-03-07T12:07:39","modified_gmt":"2022-03-07T12:07:39","slug":"field-service-engineer-bridgend-worldwide-30k","status":"publish","type":"post","link":"https:\/\/jkrecruit.co.uk\/?p=2299","title":{"rendered":"Field Service Engineer Bridgend &#038; Worldwide, \u00a330k"},"content":{"rendered":"<div id=\"pl-2299\"  class=\"panel-layout\" >\n<div id=\"pg-2299-0\"  class=\"panel-grid panel-no-style\" >\n<div id=\"pgc-2299-0-0\"  class=\"panel-grid-cell\"  data-weight=\"1\" >\n<div id=\"panel-2299-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child\" data-index=\"0\" data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;}\" >\n<div class=\"so-widget-sow-editor so-widget-sow-editor-base\">\n<div class=\"siteorigin-widget-tinymce textwidget\">\n<p>A vacancy has arisen for a Field Service Engineer to provide engineering support to customers worldwide. This will involve fault diagnosis, preventative maintenance, system repair, customer training, installation and a variety of other technical support activities.\u00a0 The company designs and manufactures hi-tech capital equipment for worldwide export with a head office in the UK and two overseas offices.<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<ol>\n<li><strong>Principal Accountabilities:<\/strong><\/li>\n<\/ol>\n<ul>\n<li>Provide customers with on-site repair and maintenance support.<\/li>\n<li>Provide customers with telephone technical and fault finding support.<\/li>\n<li>Deliver customer training as required.<\/li>\n<li>Carry out installations from planning through to customer acceptance.<\/li>\n<li>Ensure that on-site and office based customer files are kept up to date, including service records and any other documentation.<\/li>\n<li>Identify opportunities for improvement. This to include product design and business process improvements.<\/li>\n<li>Work with the Sales Management Team to identify and develop sales opportunities.<\/li>\n<li>Provide support to the Product Engineers and Engineering group. This can include support with build, test and validation as required.<\/li>\n<li>Act as a team player by willingly helping in any area of the business in support of customers, suppliers, or colleagues.<\/li>\n<\/ul>\n<p><strong>\u00a0<\/strong><\/p>\n<ol start=\"2\">\n<li><strong> Education \/ Qualifications and Experience:<\/strong><\/li>\n<\/ol>\n<p>The job holder will have full and direct responsibility when in customer facing situations either at the customer\u2019s site or via telephone trouble shooting; this will often require clear thinking and action while operating in pressurised situations. The ideal candidate will hold a technical qualification in Electronic or Electrical engineering along with a broad engineering knowledge consistent with the need to diagnose faults, repair, maintain, promote, operate and train customers.<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<ol start=\"3\">\n<li><strong> Job Specific Skills \/ Personal Qualities<\/strong><\/li>\n<\/ol>\n<ul>\n<li>Experience of mechanical systems, machine tools and optical or laser technologies would be an advantage.<\/li>\n<li>A clean driving licence and the willingness and ability to travel internationally extensively in response to customer needs are essential.<\/li>\n<\/ul>\n<ul>\n<li>Strong written and verbal communication skills to engage with internal and external contacts.<\/li>\n<li>Accuracy and a high level of attention to detail with proven ability to multi-task, organise and plan own time to prioritise activities in line with customer and business needs.<\/li>\n<li>Ability to analyse complex problems by breaking them down into components and identifying the key\/underlying issues. A systematic approach resulting in timely and effective resolution of technical problems.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"panel-2299-0-0-1\" class=\"so-panel widget widget_wordpress_file_upload_widget panel-last-child\" data-index=\"1\" data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;}\" >[siteorigin_widget class=&#8221;WFU_Widget&#8221;]<input type=\"hidden\" value=\"{&quot;instance&quot;:{&quot;title&quot;:&quot;Interested in Applying??  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This will involve fault diagnosis, preventative maintenance, system repair, customer training, installation and a variety of other technical support activities.\u00a0 The company designs and &hellip; <a href=\"https:\/\/jkrecruit.co.uk\/?p=2299\">Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":1264,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17],"tags":[],"class_list":["post-2299","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-vacancies"],"_links":{"self":[{"href":"https:\/\/jkrecruit.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/2299","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jkrecruit.co.uk\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jkrecruit.co.uk\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jkrecruit.co.uk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jkrecruit.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2299"}],"version-history":[{"count":5,"href":"https:\/\/jkrecruit.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/2299\/revisions"}],"predecessor-version":[{"id":2304,"href":"https:\/\/jkrecruit.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/2299\/revisions\/2304"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/jkrecruit.co.uk\/index.php?rest_route=\/wp\/v2\/media\/1264"}],"wp:attachment":[{"href":"https:\/\/jkrecruit.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2299"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jkrecruit.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2299"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jkrecruit.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2299"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}